FREQUENTLY ASKED QUESTIONS

What is IIW (International Institute of Welding)?
What is the EWF (European Welding Federation)?
What is the IAB (International Authorization Board)?
What is TR-ANB?
Which organizations is TR-ANB affiliated with?
What are the tasks of TR-ANB?
Which trainings do you provide?
Can I receive training directly from TR-ANB?
What is the duration of the training and how much does it cost?
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What personal data is collected?
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What is IIW (International Institute of Welding)?
What is the EWF (European Welding Federation)?
What is the IAB (International Authorization Board)?
What is TR-ANB?
Which organizations is TR-ANB affiliated with?
What are the tasks of TR-ANB?
Which trainings do you provide?
Can I receive training directly from TR-ANB?
What is the duration of the training and how much does it cost?
How can I reach the authorities?
Where can I access the conditions of participation?
In which countries is my diploma valid?
How can I verify my diploma?
How is my personal data protected?
What personal data is collected?
With whom is my personal data shared?
How long is my data stored?
General

As TR-ANB, we ensure that all appeal and complaint submissions are evaluated fairly, impartially, transparently, and in a timely manner, in accordance with ISO 9001, ISO 19011, ISO 14731:2019, ISO 3834 standards and EWF/IIW-IAB rules.

Appeals and complaints can be submitted by filling out the F022 Appeal and Complaint Form, accessible through the “APPEAL AND COMPLAINT” button located in the “Contact” section of our website. All submissions are evaluated and recorded in line with the principles of confidentiality, impartiality, and fairness.

Complaint Process

Any candidate, ATB (Authorized Training Body), or stakeholder may submit a written complaint regarding TR-ANB’s activities.

The process includes the following steps:

  • Receiving, verifying, and recording the complaint,
  • Investigating the issue through discussions with relevant parties,
  • Implementing necessary corrective and/or preventive actions,
  • Providing the complainant with regular updates on the progress of the process,
  • Formally notifying the complainant of the final result in writing.

Complaints are reviewed and concluded by the Quality Management Representative (QMR). When necessary, the matter may be reviewed by the Advisory Board. All complaints are handled confidentially, and the identity of the complainant is protected.

Appeal Process

A candidate who wishes to appeal a decision related to an examination or certification result must submit a written request to TR-ANB within four (4) weeks following the notification of the result.

The appeal process is carried out as follows:

  • Reviewing the validity of the appeal,
  • Evaluation of the appeal by an Appeal Panel consisting of at least three (3) members (including at least one independent member who did not take part in the initial decision),
  • Hearing the parties involved, if deemed necessary,
  • Making an objective decision and providing the written outcome to the applicant.

Appeal results are communicated to the applicant within two (2) weeks after the completion of the appeal session. No discrimination or adverse action shall be taken against any candidate or institution during the appeal process. All complaints are handled confidentially, and the identity of the complainant is protected.